We have clearly defined standard operating procedures and dashboards for all customer processes. We also have customer defined Critical Performance Measures.
Our associates go through quality aptitude tests and problem solving skills development.
We have good access to talent and our rigorous selection process ensures that we hire the best. Our associates are picked from diverse industry backgrounds helping us master business processes across the industry spectrum. Our programs such as new hire orientation, on-job training, employee stock option plans and a positive work environment ensure that we have one of the lowest attrition rates in the industry.
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Quality
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