In a period of market globalization, and a rapidly changing competitive environment, the customer has gained center stage in almost every business. ArcGate helps clients manage and enhance their customer experience by transforming their customer contact center operations to increase customer loyalty, retention and satisfaction, in a cost-effective manner.
We deliver key customer care processes to enhance customer engagement, increase revenues and gain competitive advantage. Our deep domain expertise in customer-facing business functions, strong talent pool, and exquisite focus on operational excellence help you focus on your core business issues while ArcGate delivers your customer care processes.
Our service offerings include
- Customer service
- Customer complaint resolution
- Loyalty program management
- Collections and refunds
- HR support
- Computer Aided Telephonic Interviews (CATI)
- Technical support desk
- Specialty help desk