What We Do

Services

Technnology & Design

• Technology Strategy
• Web 2.0 Development
• Product Development
• CRM & Dashboards
• iPhone Development
• QA & Testing
• Open Source
• Microsoft Solutions
• Web design & Creative

Data and Content Services

• Data Entry & Classification
• Video Tagging & Classification
• Company Specific Research
• Lead Research & Qualification
• Content Review & Moderation
• Data reconciliation & Cleansing
• Document Imaging & Scanning
• Online Customer Support

Industries Served Functional Services

Online Customer Support

The ever-increasing need to attract and retain customers has emphasized the need for consistent, timely and customized service requirements for each individual.

Recent research by BusinessWeek and other sources indicates that Americans do not like speaking to someone in India when they have a customer support question. The accent plays a large role in creating an unpleasant experience. However, when providing online customer support, the accent does not come into play.

By outsourcing online customer service with ArcGate, you ensure high quality, flexibility, scalability, advanced technology and a commitment to excellence in service. Our in-house project implementation expertise result in customized services designed for your business.

E-Mail Management

Our e-mail management service provides you trained resources that support your customers with high quality, prompt and accurate replies. We are able to quickly and efficiently analyze, and respond to any of your customer queries.

Reference Databases developed with the help of our clients enable us to prepare a custom response.

Chat Support

Live Chat enables agents to provide customers with web collaboration and co-browsing assistance. Web collaboration allows an agent and customer to share the same screen, while co-browsing offers the agent the ability to push screens to the visitor.

Our service offerings include:

1. Live Customer Support
2. Technical Problem Resolution
3. Website Navigation Help and Guided Tour
4. Complaint Registration and Resolutions
   
   

Help Desk Management

Technical Help Desks spend an inordinate amount of time resolving routine queries. Staffing challenges and an increasingly mobile workforce are making companies turn to third parties to manage their help desks.

Technical Help Desk Services offered include:

1. Providing product information to customers
2. Order fulfillment
3. Trouble shooting
4. Email Technical support
5. Warranty support
6. Billing support and inquiries
7. Overall customer service