What We Do

Services Industries Served Functional Services

• Data & Document Management
• Sales & Marketing
• Customer Care
• Human Resource (HR)
• Order Management

Order Management

ArcGate’s order management, quote-to-cash and customer care solutions are designed to transform and enhance customer experience, working capital efficiency, compliance and control and operational excellence.

Our clients have realized the following typical benefits by outsourcing their order management processes to us:.

1. Cost per order reduction up to 70% through process and technology outsourcing
2. Increased revenue per order due to increased order accuracy and analytics
3. Reduced quote and order cycle time up to 50% due to better back-end integration
   
   

Service Offerings

1. Quoting
   Receive request for quotes
   Customer verification - new or old
   Validate contract details
   Retrieve product / service information
   Configure the products
   Retrieve pricing
   Validate and apply freight terms
   Obtain approvals for non-standard deals
   Validate service level and service availability
   Generate a quote
   
   

1. Order Processing
   Receive order
   Validate the quote if applicable
   Customer verification- new or old
   Validate contract details
   Validate PO with customer agreement
   Check for export controls and denied party status
   Validate commission details
   Validate orders
   1. Configuration
   2. Pricing
   3. Credit Check / Payment
   4. Fulfillment lead time
   5. Terms and conditions
   6. Approvals
   7. Currency
      
      

1. Fulfillment
   Receive triggers from order processing
   Schedule order
   Assign committed dates based of lead time
   Interact with order processing to capture, expedite, change or cancellation of request
   Re-schedule order if necessary
   Supply order
   Interface with manufacturing
   Re-assign process
   Staging
   Pick release
   Shipping
   Returns management
   
   

1. Billing & Collection
   Receive trigger from fulfillment
   Create billing record
   Verify billing frequency
   Generate invoice
   Dispatch invoice
   Verify revenue recognition rules
   Verify revenue allocation rules
   Send triggers to calculate commission
   
   

1. Customer Care
   Resolving customer questions
   Research and resolution of customer issues (payment terms, wrong invoice etc)
   Service Contract renewals
   Service contract term change
   Updating change in entitlements