Operations Specialist
We are seeking a detail-oriented Operations Specialist to join our growing team. In this role, you will work closely with clients to support day-to-day business operations, ensuring data accuracy, maintaining operational excellence, and delivering high-quality outcomes.
The ideal candidate should possess strong analytical skills, excellent communication abilities, and hands-on experience with spreadsheets, CRM systems, and operational processes. You will collaborate with internal teams and clients to resolve operational challenges, improve processes, and deliver exceptional client service.
Experience: 3+ Years
Employment Type: Full-Time
Work Shift: 1:00 PM – 10:00 PM (IST)
Education: Bachelor's degree in any discipline
Key Responsibilities:
- Manage day-to-day operational activities with accuracy, efficiency, and timely delivery.
- Communicate directly with clients through email and virtual meetings to support operational requirements.
- Perform data auditing, validation, reconciliation, and quality checks across multiple systems.
- Maintain operational documentation, reports, and business records.
- Identify, investigate, and resolve data discrepancies while ensuring high data quality standards.
- Collaborate with internal teams and clients to resolve operational issues and improve service delivery.
- Support process improvement initiatives to enhance operational efficiency, accuracy, and scalability.
- Prepare operational reports and provide timely updates to clients and internal stakeholders.
- Ensure compliance with established processes, quality standards, and service level agreements (SLAs).
Experience & Qualifications:
- 3+ years of experience in operations, business operations, or a similar client-facing role.
- Excellent verbal and written communication skills in English.
- Strong proficiency in Google Sheets and Microsoft Excel.
- Experience working with CRM platforms and other operational tools.
- Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
- Hands-on experience in data auditing, validation, reconciliation, and client reporting.
- Ability to manage multiple priorities while maintaining a high level of accuracy in a fast-paced environment.
- Exposure to APIs, EDI, or experience collaborating with technical teams on system integrations is preferred.
- Prior experience supporting pre-production processes and post-production integrations is an advantage.
Benefits:
- Opportunity to work on enterprise-scale digital transformation projects.
- Collaborative and growth-oriented work environment with continuous learning opportunities.
- Competitive compensation package with excellent career growth and advancement opportunities.
- Exposure to innovative projects and global clients across diverse industries.
Ready to contribute to operational excellence and deliver outstanding client experiences?
Click the Apply button below and become an Arcgatian!