Research Analyst - Openings

Quality Analyst

Key Performance Indicators
  1. SLA: Contribute in maintaining all SLAs
  2. Objective: Understand the importance of organization’s commitment with the client and maintain remarkable flexibility of time and role reversal to meet the objective.
  3. Skills: Should have “Good to Excellent” command on project knowledge.
  4. Team Spirit: Required to work in a team while demonstrating and ensuring high standards of team spirit and team work.

Key Responsibility Areas
Communication
  • Responsible for understanding and helping implementing updates or changes.
Project Operations
  • Responsible for meeting turnaround time (TAT) and SLAs.
  • Responsible to complete all daily, weekly and monthly audit percent or target with supreme quality.
  • Responsible for identifying and reporting repetitive errors.
  • Responsible for reviewing cases highlighted by RA and SRA for resolution.
  • Responsible for auditing and processing of all one time projects and completing them to maintain TAT.

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