AI Training Data
Customer onboarding & support
Real Estate Tech
Oil & Energy
Marketplaces & eCommerce
Key Performance Indicators
SLA: Contribute in maintaining all SLAs
Objective: Understand the importance of organization’s commitment with the client and maintain remarkable flexibility of time and role reversal to meet the objective.
Skills: Should have “Good to Excellent” command on project knowledge.
Team Spirit: Required to work in a team while demonstrating and ensuring high standards of team spirit and team work.
Key Responsibility Areas
Responsible for understanding and helping implementing updates or changes.
Responsible for meeting turnaround time (TAT) and SLAs.
Responsible to complete all daily, weekly and monthly audit percent or target with supreme quality.
Responsible for identifying and reporting repetitive errors.
Responsible for reviewing cases highlighted by RA and SRA for resolution.
Responsible for auditing and processing of all one time projects and completing them to maintain TAT.
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